Plans and Billing FAQ
Are there discounts for students, educators, or non-profit organizations?
What payment methods are accepted for purchasing plans?
What are the differences between the Starter, Business, and Enterprise plans?
Can I change billing from a Monthly plan to an Annual plan?
How do I apply a discount or promo code when purchasing a plan?
How do I review my billing history?
How do I update my payment information?
How do I cancel my subscription plan, and what is the refund policy?
Why is my invoice amount different from the expected full-month charge?
Can I use my VCam.ai plan on multiple computers/devices?
Yes, we provide discounts of up to 70% for these groups. Please contact our Sales Team with relevant documentation to confirm your eligibility.
We accept a wide range of international payment methods since our payment platform is powered by Stripe. For Enterprise plans, we may be able to accommodate your preferred payment method. Please contact our Sales Team here.
The main differences between the plans lie in the number of users, access to premium features, and level of support. Please refer to our pricing page for a detailed comparison.
Yes, you can switch your billing from a Monthly plan to an Annual plan at any time in the Billing section of your VCam.ai Dashboard.
During the checkout process, there will be an option to enter a discount or promo code.
You can review your billing history in the Billing section of your VCam.ai Dashboard.
You can update your payment information in the Billing section of your VCam.ai Dashboard.
You can cancel your subscription plan from your account settings. Our refund policy varies depending on the circumstances, please refer to our Terms of Service for more details.
Your invoice amount may differ due to pro-rated billing. This means you're only charged for the portion of the service you used during the billing period. For example, if you add a team member 20 days into a 30-day month, you'll only be billed for the 10 days, not the entire month. This pro-rated charge results in an invoice amount that's lower than the full-month charge.
Yes, your VCam.ai subscription can be used on any device by logging in with the same account, ensuring a consistent professional appearance both in the office and working at home.
What payment methods are accepted for purchasing plans?
What are the differences between the Starter, Business, and Enterprise plans?
Can I change billing from a Monthly plan to an Annual plan?
How do I apply a discount or promo code when purchasing a plan?
How do I review my billing history?
How do I update my payment information?
How do I cancel my subscription plan, and what is the refund policy?
Why is my invoice amount different from the expected full-month charge?
Can I use my VCam.ai plan on multiple computers/devices?
Are there discounts for students, educators, or non-profit organizations?
Yes, we provide discounts of up to 70% for these groups. Please contact our Sales Team with relevant documentation to confirm your eligibility.
What payment methods are accepted for purchasing plans?
We accept a wide range of international payment methods since our payment platform is powered by Stripe. For Enterprise plans, we may be able to accommodate your preferred payment method. Please contact our Sales Team here.
What are the differences between the Starter, Business, and Enterprise plans?
The main differences between the plans lie in the number of users, access to premium features, and level of support. Please refer to our pricing page for a detailed comparison.
Can I change billing from a Monthly plan to an Annual plan?
Yes, you can switch your billing from a Monthly plan to an Annual plan at any time in the Billing section of your VCam.ai Dashboard.
How do I apply a discount or promo code when purchasing a plan?
During the checkout process, there will be an option to enter a discount or promo code.
How do I review my billing history?
You can review your billing history in the Billing section of your VCam.ai Dashboard.
How do I update my payment information?
You can update your payment information in the Billing section of your VCam.ai Dashboard.
How do I cancel my subscription plan, and what is the refund policy?
You can cancel your subscription plan from your account settings. Our refund policy varies depending on the circumstances, please refer to our Terms of Service for more details.
Why is my invoice amount different from the expected full-month charge?
Your invoice amount may differ due to pro-rated billing. This means you're only charged for the portion of the service you used during the billing period. For example, if you add a team member 20 days into a 30-day month, you'll only be billed for the 10 days, not the entire month. This pro-rated charge results in an invoice amount that's lower than the full-month charge.
Can I use my VCam.ai plan on multiple computers/devices?
Yes, your VCam.ai subscription can be used on any device by logging in with the same account, ensuring a consistent professional appearance both in the office and working at home.
Updated on: 19/01/2024
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